(903) 675-6894
Physical: 106 E. Corsicana Street, Athens TX 75751
Mailing: PO Box 1230, Athens Texas 75751
Dogwood Estates Water Company is committed to delivering safe, high quality water services to the residents on our system. We strive to maintain a high level of customer service and responsiveness through the core values of honesty and integrity of our employees and leadership.
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Please Note: Dogwood Estates Water Company has officially joined Lakeshore Utility Company. Please visit: https://www.lakeshoreutilityco.com/ for more information or to make an online payment via credit card. You may also make a payment via credit card through the automated system. The number to call is: 903-437-4042. Please be aware when making a payment you must use your NEW 4 digit account number. For questions, please call 903-675-4316.
Thank you for your patience and understanding through this transition! We look forward to serving you!

Dogwood Estates Water Company

Phones are answered 24/7. In the event you reach the answering service, please leave as detailed message as possible and they will notify our on-call staff. Note that non-emergency related messages will be returned during business hours.

We accept a variety of payment methods:

  • In person during business hours (or drop in the overnight drop slot to the right of our door)
  • Over the phone with a credit card
  • A recurring bank draft may be setup
  • On this website via the “Pay Now” button

Meters are read around the 25th of each month and your bill should arrive around the 1st. Payment is due by the 15th of the month. If not received, a reminder will be mailed with a disconnect date, should payment not be received. In the event of extenuating circumstances, a payment extension will be allowed. Please call our office to discuss those details.

FAQ »

  • What do I do if I am experiencing low pressure?
    First, check to see if there is low pressure on all your faucets in and outside of the house. If it is only one one faucet with the low pressure, there may be debris in the screen of the faucet. Otherwise, check to see if the water meter is spinning, indicating a possible leak. Turn off all water in your house and look to see if the small triangle on your meter dial is spinning. You may need to call a plumber to repair the leak. Then, call our office to report the low pressure or the leak. If it is at our meter or on our side, we will dispatch personnel to make the repair.
  • How do I turn the water off at my house in order to make a repair?
    Do not turn the water off in the meter box itself. Most meters have a separate Customer Cut-Off Valve, located on your side of the meter, usually in a separate valve box. It may have been covered up by the ground or gofers pushing dirt. If you cannot locate it, or need assistance turning off your water, please call our office.
  • I think my water bill is incorrect. What do I do?
    You can check the reading on your meter and compare it to the last one reported on your monthly water bill. If it is abnormally high, you may have a leaky toilet or even a leak in your irrigation lines. It’s also possible that we may have transposed a number when we keyed in the meter read. Please call the office and we'll work with you to solve the problem.
  • Why is my water discolored?

    A repair could have been completed recently allowing air to enter the line, causing it to appear milky. This is simply air in the water and is harmless. You can confirm it by filling a clear glass with tap water and allowing it to stand for a few minutes. The cloudiness should clear from the bottom of the glass upwards, as the air bubbles rise to the top.

    Brown water can be caused by minerals or sediment that accumulate in the water mains over time. A recent repair or the routine flushing of our lines may have dislodged the sediment. Flush your house lines by turning on an outside faucet. You may also need to flush your inside lines also by running water in your sink or shower.

  • What chemicals are added to the water?
    Your water comes straight from deep groundwater, from the Wilcox Aquifer. The only chemical added is free Chlorine. Chlorine is a highly efficient way of killing bacteria that can grow in water lines and storage tanks. The levels are tested every day to ensure safety and, as per the TCEQ (30 TAC 290.11(b), the levels must fall between .2 and 4.0 mg/L. The small amount of chlorine added to disinfect drinking water is in accordance with U.S. Environmental Protection Agency (EPA) regulations and is safe for consumption. According to EPA, allowable chlorine levels in drinking water (up to 4 parts per million) pose "no known or expected health risk [including] an adequate margin of safety" while providing for "control of pathogens under a variety of conditions."
  • Why does debris come out of the faucet when running hot water?
    Most likely your water heater needs to be flushed of sediment or minerals that can build up in higher temperature. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
  • I think my water bill is incorrect. What do I do?
    You can check the reading on your meter and compare it to the last one reported on your monthly water bill. If it is abnormally high, you may have a leaky toilet or even a leak in your irrigation lines. It’s also possible that we may have transposed a number when we keyed in the meter read. Please call the office and we'll work with you to solve the problem.